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Why ICW

Built by compliance insiders. Proven by global retailers.

We've run testing programmes, enforced safety rules and led retail compliance with AI.

Lab technician preparing test samples, overlaid with AI analysis graphics

Trusted by more than 600 customers globally, ICW is helping organizations save up to 60% on compliance spend and move up to ten times faster. More importantly, it is freeing their teams to focus on higher-value work and more important business decisions.

Dream Team

Our experts are waiting for you

We bring the right people together to challenge established thinking and drive transformation.

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Gary Lam, CEO & Co-founder
Gary LamCEO & Co-founder

25+ years in testing, inspection and certification (TIC). Previously led Walmart and McDonald's product compliance programmes at Intertek, SGS and UL.

Raymond Lee, CTO & Co-founder
Raymond LeeCTO & Co-founder

25+ years in software engineering. Built products for eBay, Yahoo and Google. AI and Big Data specialist and ISO 27001 ISMS Lead Auditor.

Paul Yao, Angel investor/ Board of Director
Paul YaoAngel investor/ Board of Director

30+ years in TIC, including 18 years at Intertek, where he became Group EVP, Consumer Goods. Now advises private equity and institutional investors on the TIC sector.

Ken Hinson, President, North America
Ken HinsonPresident, North America

Former Executive Director of the U.S. Consumer Product Safety Commission. Led product safety and regulatory compliance at Walmart for 10+ years, then global regulatory compliance at QVC Group. Trained litigation attorney.

Peter Dutrieux, Director (Europe)
Peter DutrieuxDirector (Europe)

30+ years in European TIC, including nearly a decade as Global Strategic Account Manager at TÜV SÜD and earlier roles at DEKRA, TÜV Rheinland and KEMA. Represents ICW across Europe from the Netherlands.

Dr. Chris Chan, Director of Compliance Research
Dr. Chris ChanDirector of Compliance Research

Former HKAS signatory with 20+ years in chemical testing, laboratory management and product compliance across toys, hardlines and softlines. Held senior technical and laboratory roles at QIMA, Mattel, SGS and Intertek. PhD in Analytical Chemistry.

Alice Tam, Product Manager
Alice TamProduct Manager

15+ years across product safety, compliance and product management. Trained chemist and former Technical Supervisor at UL.

Sarah Lam, Data Scientist
Sarah LamData Scientist

20+ years in retail quality and analytics, including 10+ years at Kingfisher Asia across quality systems and commercial analytics.

Dixon Tsoi, Technical Lead
Dixon TsoiTechnical Lead

15+ years in software engineering and infrastructure. Built ICW's cloud platform and DevOps pipeline, and leads its development and AI team.

Jack Lin, Technical Lead
Jack LinTechnical Lead

15+ years in software development, specialising in web and AI applications for enterprise customers. Leads development of ICW's compliance platform and its AI-powered features.

Testimonials

What are our clients saying?

All customer stories →
“As always, thank you for being such a partner with us. You have truly helped us streamline our process and it has made our job much easier”
Stephanie RaekeSr. Corporate Compliance Manager, Hoffmaster Group, Inc.
“The platform is well structured and certainly can make the compliance work much more efficient”
Claudio RiccardiProduct Safety & Quality Assurance Manager
“ICW has done an excellent job in their service… actively responding to our inquiries and following up. We will continue to collaborate with them. If there are further needs for product compliance, I also look forward to more cooperation.”
Nancy WangLEOSCO, General ManagerRead the customer story →

Recognition

ICW's Hong Kong ICT Awards, Walmart Lab Challenge and Merchants Cup trophies
ICW has been recognised for AI-powered compliance and supplier quality management.
  • Walmart Lab Challenge, Winner
  • Hong Kong ICT Awards 2018, Smart Business Silver Award
  • 2018 Merchants Cup - Qianhai Youth Innovation and Entrepreneurship Competition, Bronze Award (AI sector)
ISO 27001 certified

Your data is safe with us. No exceptions.

Your product files, test reports and supplier details stay yours. They will never turn up anywhere else. ICW is certified to ISO 27001, so the way we protect your information is set by an international standard and checked by independent auditors.

ISO27001Information Security Management SystemCertified